Work History

Senior Systems Engineer – GDMS, Pittsfield, MA

January 2022 - Current

• Led teams of 3-5 during onsite system installations
• Performed root cause analysis and issue resolution
• Developed regression and unit tests
• Created manuals and training materials
• Designed secure domain infrastructure with stakeholders

Systems Engineering Intern – GDMS, Pittsfield, MA

May 2020 - January 2022

• Collaborated on project strategy and implementation
• Helped resolve observed system issues
• Maintained internal computer systems and intranet
• Used version control for tracking changes

IT Help Desk Technician – MCLA, North Adams, MA

September 2019 - May 2020

• Provided Tier 1 support for non-technical users
• Tested functionality, security, and performance of systems
• Used ticketing systems for tracking support actions